https://www.freddanielldesign.com/contact daily 0.75 2022-03-31 https://www.freddanielldesign.com/general-2 daily 1.0 2025-05-08 https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/7366508c-f693-40e7-8e6c-3e441a5a410b/221012_Slack-Fred_D-3.jpg https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/1648746713163-B15HVR2Q60E1OI01HFZX/Conveying+Advocacy+team+game+square+2.jpg Portfolio https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/1649087163216-BZF1C2B2US5NSN3VIK3F/city+studios.jpg Portfolio https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/1649089505174-BQ5PQSJNZAYXHYDGVS7R/Chiquita.jpg Portfolio https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/1649258412401-DLXQ4732BWM69M77AXCG/KM+Style+guide.jpg Portfolio https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/1649262836011-6WWC5VJVLXRCOYHQ64OR/chevron.jpg Portfolio https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/1650567683421-4A6MQ7TV0ZYRV6Q2TB1A/Cover+image.jpg Portfolio https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/bdea0a00-49a2-4e4f-9ce2-d51501ef5036/Staples+Top+Gun.png Portfolio https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/e56b4c9b-e8db-4ddd-8b50-0dfb5f3a0976/Playvox.png Portfolio https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/f3aabb11-c361-4d05-b5b8-bbf0776ad099/Lifecycle.png Portfolio https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/f883fb49-56d1-4383-8381-c5eb20e786c9/Logoz.png Portfolio https://www.freddanielldesign.com/conveying-advocacy-team-game daily 0.75 2022-04-05 https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/4056cc11-7a30-4fa7-bba6-601a2a2acee0/Customized+user+experience.jpg Conveying Advocacy Team Game - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/4056cc11-7a30-4fa7-bba6-601a2a2acee0/Customized+user+experience.jpg Conveying Advocacy Team Game Customized user experience https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/f8e8935b-9033-4c63-a0da-b5d00ed03a4f/Game+Board.jpg Conveying Advocacy Team Game Intuitive scoring and user flow https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/19d023e2-22dd-4a31-b618-19d35fcd0ffe/Recall+questions.jpg Conveying Advocacy Team Game Recall questions https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/99b49bd2-f4d5-49ae-971e-5461f0d8713f/Scenario.jpg Conveying Advocacy Team Game Scenario based questions https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/98d32e7e-a2d2-48a8-a005-7d00e5235196/Certificate.jpg Conveying Advocacy Team Game Personalized certificate https://www.freddanielldesign.com/top-gun-soft-skills-training daily 0.75 2022-04-06 https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/956b8bce-c719-4f11-a994-47e616fc582d/Problem+Solving.jpg Top Gun Soft Skills Training - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/6485eaf7-7491-4d70-a0a5-2567551ad3ec/Facilitator+notes.jpg Top Gun Soft Skills Training Example facilitator notes indicating slide flow, purpose, and animation timings https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/508c8d2c-bc5d-4bef-a680-a0865f6a25ca/Audio.jpg Top Gun Soft Skills Training Built in prerecorded audio scenarios for class discussion https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/36f16c80-bd0c-4fa7-b938-e2c7665ba713/Problem+Solving+activity.jpg Top Gun Soft Skills Training Activity built to bridge the gap between established processes and soft skills https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/7d16ef01-3a4e-48fa-9641-572390e19b52/Problem+Solving.jpg Top Gun Soft Skills Training Facilitator slide for problem solving demonstration https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/52e19916-cc9b-41b7-9926-a395bdb30420/Top+Gun+Branding.jpg Top Gun Soft Skills Training Branding for each section of training https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/e873197c-18ca-4fae-bd22-73f1732e5ec8/reference+guide.jpg Top Gun Soft Skills Training Agent reference guide for skills recall https://www.freddanielldesign.com/citystudioswebsite daily 0.75 2022-04-05 https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/a05a2475-eea9-4728-8d06-b8676b45540b/Home+page.jpg City Studios Website - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/9ef39839-7ff4-46e0-8c3b-fa0f6afa7be1/Home+page.jpg City Studios Website Home page https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/f2bd9ef8-4e8a-4672-9142-75ffe9b27b3f/Work+page.jpg City Studios Website Projects page: each project contained in grid format https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/303a6b1e-3e3e-4c93-922f-2a1b968c3fe3/work+detail.jpg City Studios Website Project details page: With gallery, project summary, and specs https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/ea40a1df-104f-4def-94ea-ab6ae6b145f5/firm+profile.jpg City Studios Website Firm profile https://www.freddanielldesign.com/chiquita-fresh-express-tour-online-course daily 0.75 2022-04-05 https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/719a0619-8988-4b08-8514-963655c0d237/splash+page.jpg Chiquita Fresh Express Tour online course - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/c9905623-73d6-4b1f-8e17-b43e6bbaf252/splash+page.jpg Chiquita Fresh Express Tour online course Intro splash page https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/95b8d456-c41d-4454-9021-bd4f4b43c795/assessment.jpg Chiquita Fresh Express Tour online course Assessment https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/555afbcd-8679-44cd-8c99-c7ffbf13a2a2/PLanning+a+Tour.jpg Chiquita Fresh Express Tour online course Section 1: Planning a tour https://www.freddanielldesign.com/conveying-advocacy-team-game-2-1-1 daily 0.75 2022-04-06 https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/3e90a3b5-0cb2-4660-8f76-a652e464a419/Chevron.jpg Chevron Global Aviation online course - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/fa806d33-7a50-4520-9bff-c0786b79b664/Chevron.jpg Chevron Global Aviation online course Animated governance processes with custom controls https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/f6b58046-1069-405d-8fdf-5df09c26215b/Chevron+fuel+examples.jpg Chevron Global Aviation online course Click and reveal metrics section with custom graphics https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/b17f85fc-5d77-40bb-b1dc-1f17e3fd86ae/Chevron+Assessment.jpg Chevron Global Aviation online course Assessment https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/2c8d7cf2-ded0-4ae9-9ace-9354deeaa42c/Chevron+Process+Flow+Chart.jpg Chevron Global Aviation online course Governance flowchart https://www.freddanielldesign.com/knowledge-management-style-guide-system-revamp daily 0.75 2022-04-06 https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/deb26310-36a9-4648-bf64-f99da0a308cb/Step+by+step.jpg Knowledge Management Style Guide: System revamp - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/ee97ac67-e354-4266-b710-e3fbfde7dee7/Style+guide+overview.jpg Knowledge Management Style Guide: System revamp Style guide intro: Outlines how to implement and use article examples https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/a8ed171a-35f4-481c-9c6e-79533822fccb/knowledge+base.jpg Knowledge Management Style Guide: System revamp Step-By-Step article guide https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/f2e9aaed-f0d1-4deb-893e-1b732a536be1/Step+by+step.jpg Knowledge Management Style Guide: System revamp Knowledgebase article guide https://www.freddanielldesign.com/google-forms-project daily 0.75 2022-04-22 https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/6e2b6224-6ef7-4782-aa5a-ecfe210efd1d/Cover+image.jpg Google Forms Project - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/29fb4249-6251-4a8f-99d6-19438280fef7/job+aid.jpg Google Forms Project https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/e1fe62b2-e7d6-463e-bbe9-554f86cbe430/storyboarding.jpg Google Forms Project https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/a3fd62ed-d18f-4d21-aa49-2d167ae160eb/settings+overview.jpg Google Forms Project https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/eb9154f1-7936-4011-a809-ec53454cfd22/video+overview.jpg Google Forms Project https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/416d0445-6b06-40e6-8339-72cb24221570/introduction+screen.jpg Google Forms Project https://www.freddanielldesign.com/saks-playvox-change-management-rollout daily 0.75 2024-03-09 https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/1e19ad92-3e5f-4a83-9341-5f39e5481593/Playvox.png Saks Playvox change management rollout - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/7fceadd3-518b-46e3-ae55-e2c72a4c0224/image+%282%29.png Saks Playvox change management rollout Software recordings showing agents what features they can use to best manage their time. https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/c7599572-5a4c-4867-a66d-ca850a3e96b5/image+%283%29.png Saks Playvox change management rollout Magnified features help as narration breaks down the agent dashboard. https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/2d6152d5-8a00-4de6-9f27-955635ceead3/image+%2813%29.png Saks Playvox change management rollout Agent job aid summarizing features and includes important knowledge base links. https://www.freddanielldesign.com/saks-lifecycle-of-a-case daily 0.75 2024-03-10 https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/cb2b417a-5610-498f-a3b9-e83ce5248dd2/image+%287%29.png Saks Lifecycle of a Case - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/ccc158de-58c6-4376-96e8-c2e8aece5660/image+%286%29.png Saks Lifecycle of a Case Clear notation summarizing audio narration helps agents process complex details as they watch the introductory video. https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/bc5bfb22-a260-4064-8d13-978887a519ee/image+%285%29.png Saks Lifecycle of a Case Descriptive workflows show agents how cases are created. https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/05a694a5-4d88-4486-8e10-425c8bb2091c/image+%284%29.png Saks Lifecycle of a Case Supporting facilitation deck. https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/b2567ca8-cd7b-4653-afa7-5ceb6e951936/image+%287%29.png Saks Lifecycle of a Case Branding of Lifecycle phases helps agents keep overall process in context as they review. https://www.freddanielldesign.com/saks-order-details-simulation daily 0.75 2024-03-09 https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/c09d07fd-280b-4bdc-ab3d-0d573471ec66/image+%2812%29.png https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/aa42ec53-cf84-4dfb-a20f-a01f747b7682/image+%2811%29.png Saks Order Details Simulation Interactive content asking agents to click on the sections of the tools that assist in finding order details. https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/15e86149-10de-4596-a007-d10481d51ffb/image+%2810%29.png Saks Order Details Simulation Interactive feedback allowing agents to recall important details from their training. https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/36d96a00-a7a0-47ee-94db-c04d88beb030/image+%289%29.png Saks Order Details Simulation Detailed breakdown of billing and shipping features in agent tools. https://images.squarespace-cdn.com/content/v1/62388f59d4b87d0780d5c1e8/4a2d119e-5441-49d6-9292-31bdda3b6e73/image+%288%29.png Saks Order Details Simulation Quiz testing agents retention. Data is collected and then reported on. https://www.freddanielldesign.com/contact-1 daily 0.75 2025-06-10